At Karigatha, we strive to deliver products that meet the highest quality standards. Please read our Return, Refund & Exchange Policy carefully before making a purchase.

Exchange Policy

We offer exchange only under the following conditions:

• A 360° unboxing video recorded from the moment the sealed package is opened is mandatory for any exchange request.
• Exchange requests must be raised within 48 hours of delivery.
• The product must be unused, unwashed, unworn, with all original tags, packaging, and accessories intact.
• Products showing signs of use, damage after delivery, or missing tags will not be eligible for exchange.
• Exchange is subject to product availability. If the requested size or product is unavailable, store credit may be provided at our discretion.
• Exchanged or replaced products will be delivered with in 7 days

Return Policy

We do not accept returns for change of mind, incorrect size selection, or personal preferences.

Returns will only be considered if:

• You receive a wrong product.
• You receive a damaged or defective product.

In such cases, a 360° unboxing video is compulsory, and the issue must be reported within 48 hours of receiving the order.

Refund Policy

As a general policy, Karigatha does not offer refunds.

Refunds will only be processed if:

• The ordered product cannot be replaced due to unavailability.
• A refund has been specifically approved by our customer support after verifying the issue.

Approved refunds will be processed to the original payment method within 7–10 business days.

Non-Eligible Cases

Exchange or refund requests will not be accepted if:

• No 360° unboxing video is provided.
• The request is made after 48 hours of delivery.
• The product has been used, washed, altered, or damaged after delivery.
• Size, color, or design does not meet personal expectations.
• Minor variations in color due to photography, lighting, or screen resolution.
• Minor handmade or artisanal variations that do not affect product quality.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your Order ID
• A 360° unboxing video
• Clear photos of the product
• A brief description of the issue

Our team will verify the request and provide a suitable resolution.

Contact Us

For any exchange or support-related queries, please contact us:

Karigatha

Email: info@karigatha.com

Phone: +91 99745 76984